Return & Refund Policy

At TechDeals.ae, we aim to provide a hassle-free shopping experience. If you're not fully satisfied with your purchase, our return policy makes it simple.

1. Eligibility for Returns

You can request a return if:

• The product is damaged, defective, or not as described

• You received the wrong item

• You changed your mind within the return period (some exclusions apply)

2. Return Window

• You have 7 days from the date of delivery to request a return.

• Products must be unused, in original condition, and in original packaging with all accessories and tags.

3. Non-Returnable Items

The following cannot be returned:

• Opened software, games, or licensed products

• Headphones, earphones, or hygiene-related items if opened

• Items damaged due to misuse, water, or wear and tear

• Customized or clearance items marked "Final Sale"

4. Refund Process

• Once your return is inspected and approved, we’ll initiate a refund to your original payment method within 7–14 business days.

• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit.

5. Exchange Policy

• Exchanges are subject to product availability.

• If the replacement item is unavailable, a full refund will be processed.

6. How to Request a Return

1. Contact our support team at support@techdeals.ae within the return window.

2. Share your order number, reason for return, and photos if applicable.

3. We will arrange a pickup or guide you to return the product via courier.

Shipping & Delivery Policy

We deliver your tech deals swiftly and securely across the UAE.

1. Delivery Areas

• We currently deliver across all Emirates in the UAE.

• Remote area deliveries may take longer.

2. Delivery Timeframe

• Standard delivery: 1–3 business days in major cities (Dubai, Abu Dhabi, Sharjah).

• Remote areas: 2–5 business days.

• Delivery delays may occur due to weather, holidays, or unexpected demand.

3. Shipping Charges

• Free delivery on orders over AED [Insert Minimum Value].

• A flat shipping fee of AED [Insert Fee] applies to orders below the free shipping threshold.

4. Order Tracking

• Once your order is dispatched, you will receive a tracking number via email or SMS.

• You can track your shipment via our website or the courier partner’s platform.

5. Failed Deliveries

• If delivery fails due to an incorrect address, unreachable phone number, or no recipient, re-delivery charges may apply.

• Please ensure your shipping details are accurate at checkout.

6. Damaged Shipments

• If you receive a damaged or tampered package, notify us immediately at support@techdeals.ae with photos.

• Do not accept visibly damaged packages from the courier.

Need Help?

For return or delivery assistance, reach out to:
📧 support@techdeals.ae
📞 +971 52 108 8876
📍 Al Ghuwair, Rolla, Sharjah, UAE